Oracle Cloud CX
Create, Manage, Serve, and Nurture Lasting
Customer Relationships
Efficiency and productivity are the name of the game for today’s empowered customers, sales representatives, and customer service agents. They run the show. They choose when, where, and how to engage, and they expect accessible, efficient, and compelling experiences. Brands are built through these engagements. Oracle Cloud Customer Experience (CX) offers a connected suite of applications that present a complete view of your customer and their every interaction. Control how you set the overall context of a customer’s experience and understand the perception of how these touchpoints are experienced. Empower your entire business to deliver an exceptional customer journey—from acquisition to retention—and everything in between.
Close more deals with Next Gen Sales
First Generation Sales provided sales and sales management with the tools to track and manage opportunities through the pipeline without considering the time commitment that accurate data entry would entail.
Leap forward to Next Generation Oracle Sales. This is a CRM system that works for BtoB Sellers as they manage the intricacies of today’s virtual world.
Oracle’s new user interface provides its reps and management with:
- In-context relevance
- Built-in intelligence
- Automation
Allow its user to get the job done quickly to CLOSE MORE DEALS.
Dashboard components are completely configurable
Detail Screens are completely configurable
Feels like a search, but also helps you navigate within the CRM application, filter, and complete actions
An Infovity Oracle Cloud Next Gen Sales implementation can improve the experience by providing:
- Faster system
- Fewer screens – less complex entry
- More intuitive navigation and search
- Performant reporting
- Comprehensive account view and planning
- Role-specific views, access, and reporting
- Sales cycle insight and sales-predictor
- Sales team activity visibility
If you are a current Oracle Sales user and would like to take advantage of these new features, schedule a review with Infovity today.
Configure, Price, Quote (CPQ)
Accelerate productivity and drive business growth with a scalable solution that centralizes business rules, product and pricing data, discounting, contracts and renewals and automates approvals.
Subscription Management
Connect the entire subscription lifecycle, including finance, operations, and customer experience (CX) solutions. Oracle Subscription Management changes your sales model from single, one-time transactions to a relationship selling model that continuously increases value over the customer lifecycle.
See more on Subscription Billing from Infovity.
Marketing
Create targeted, cross-channel marketing campaigns, optimize lead generation activities, personalize customer and prospect communications, and automate marketing activities. Use real-time data-driven insights to engage, convert, and nurture buyer relationships to increase sales.
Serve customers where they are and when they need you with tailored solutions for customer self-service, agent-assisted service, and field service.
B2B Service
You can deliver personalized, proactive, and timely customer support with a complete, unified view of every customer interaction.
B2C Service
Deliver innovative customer support experience at the touch of a button when and where the customer needs it most.
Field Service
Improve the entire field service management process with an end-to-end solution that boosts visibility and productivity.
Subscription Management
Connect the entire subscription lifecycle, including finance, operations, and customer experience (CX) solutions. Oracle Subscription Management changes your sales model from single, one-time transactions to a relationship selling model that continuously increases value over the customer lifecycle.
See more on Subscription Billing from Infovity.
Successful asset leasing organizations depend on managing revenue and assets throughout the entire lifecycle. Businesses must track each asset’s location, utilization, maintenance, value, and profitability. Infovity has solved the challenges facing the management of operating leases for the Lessor.
